Thank you for choosing Soccer GHU LLC! We are committed to providing you with excellent products and services. If you are not satisfied with your purchase, our refund and return policy is designed to make things easy for you.
- Return Period
If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. - Return Conditions
Please ensure the following conditions are met so we can process your return request:
The item must be unused and retain its original packaging and labels.
Returned items should be accompanied by the original receipt or order confirmation.
- Return Process
To return an item, please follow these steps:
Contact Customer Service: Contact our customer service team via email at sarairamos@soccerghu.com, explaining your return request.
Obtain Return Authorization: Customer service will provide you with a Return Authorization (RA) number and a return address (9938 Raven Field Dr, San Antonio, TX 78245).
Package the Item: Pack the returned item properly, ensuring the Return Authorization number is clearly visible.
Returning Goods: Return the goods to the provided return address. We recommend using a trackable mailing method to ensure safe delivery.
- Refund Processing: Once we receive your returned goods, we will inspect them within 7-10 business days and process your refund to the payment method used at the time of purchase. Shipping costs, if applicable, will vary depending on the circumstances.
- Shipping Costs: Initial shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the item is defective or the wrong item was sent. If you receive a defective item, please contact us immediately, and we will cover the relevant return shipping costs.
- Exchange Policy: If you wish to exchange an item, please follow the above return process and specify your exchange requirements. We will process your request based on inventory availability.
We appreciate your support and trust in Soccer GHU LLC, and we are dedicated to serving you!